What Drives Parent Satisfaction, Part 3

In earlier posts (see here and here), we began discussing the question of, "What drives parent satisfaction?" This is Part 3 of a multi-part occasional series appearing in this space.A board chair from an international school wrote to say the following: "We cannot control how the parents think and react, but we can have an influence on how the school treats the parents in the first place." Exactly! Stop trying to control the uncontrollable and instead focus on how the school treats parents in the first place. You can control influence that.