Tom Peters is one of our favorite management gurus. For the better part of 40 years, Tom has been relentless in pursuit of one theme: the people matter. Whether “the people” are employees whose job it is to satisfy customer demands or the customers whose demands modern business exists to satisfy, Tom is a singular voice in support of the position that people matter most.
Now, amid COVID-19, Tom is addressing the unique needs of this moment by issuing an updated version of his management imperatives entitled, “Excellence 2020 Observations: Leading with Compassion and Care in Troubled Times.” Most important to us is the observation that people are not “working from home;” rather, they are “at home, during a crisis, trying to work.” Also, “This is the defining moment of your career. You will not be remembered by the contours of your balance sheet. You will be remembered by the way you supported people.”
Discerning the implications for managers is up to you.